Privacy Policy

1. Introduction

Delight Pizza & Ice Bar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Contact us for customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Demographic information (age, gender)
• Payment information (credit card details, billing address)
• Order history and preferences
• Communication preferences

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• Processing and fulfilling your orders
• Managing your account and profile
• Providing customer support
• Sending order confirmations and updates
• Processing payments and preventing fraud

3.2 Communication

• Responding to your inquiries and requests
• Sending promotional materials (with your consent)
• Notifying you of important updates or changes
• Conducting customer satisfaction surveys

3.3 Business Operations

• Analyzing usage patterns to improve our services
• Personalizing your experience
• Maintaining security and preventing abuse
• Complying with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Payment processors for transaction handling
• Delivery partners for order fulfillment
• Cloud storage providers for data hosting
• Marketing platforms for email communications

4.2 Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To ensure user safety and security
• In connection with business transfers

4.3 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Security Measures

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information
• Employee training on data protection

5.2 Payment Security

• PCI DSS compliant payment processing
• Tokenization of payment information
• Fraud detection and prevention systems
• Secure payment gateways

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small data files stored on your device when you visit our website. They help us provide a better user experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Your Privacy Rights

You have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• View how your information is being used

7.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Update your preferences and settings

7.3 Marketing Communications

• Opt-out of marketing emails
• Unsubscribe from newsletters
• Control promotional communications

7.4 How to Exercise Your Rights

To exercise these rights, please contact us using the information provided in Section 10.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

8.1 Retention Periods

• Account Information: Until account deletion
• Order History: 3 years for business records
• Payment Information: As required by law
• Marketing Data: Until you opt-out

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

9.1 Social Media

We may use social media plugins and widgets. These services may collect information about your interactions.

9.2 Payment Processors

Payment processing is handled by third-party providers who have their own privacy policies.

9.3 Delivery Partners

Delivery information may be shared with our delivery partners to fulfill your orders.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending email notifications for material changes
• Displaying prominent notices on our website

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Time

We will respond to your privacy-related inquiries within 30 days of receipt.